Complete IT Help Desk Solution

it-helpdesk.one

Operational downtimes and frequent IT maintenance issues are commonplace in today's offices. Therefore, it is imperative for businesses to fall back on a reliable IT help desk support which not only has personnel with extensive technical knowledge but can also provide a multi-tiered approach towards frequent troubleshooting.

 

At SysYork, we have extensive experience in providing highly effective IT help desk Support Services for global businesses. Our success lies in the fact that we have strategically implemented our IT help-desk services in accordance with the Information Technology Infrastructure Library (ITIL) best practices.

What do we offer?

017-phone

Telecom Support Services

Modern business practices are heavily reliant on telecommunications, and drive everything from your customer support to your sales team. Occasionally, problems might occur which can hinder productivity, and at such times, you need fast, dedicated and effective telecom support services to ensure downtime is kept to a minimum. Our support services for telecom include -

 

Level 1 IT Help Desk Services

  • Chat, Email and Web support
  • Support for Functional usage
  • Configuration and Installation support
  • Troubleshooting telecommunication line faults
  • Line fault repair by coordinating with on-field repair personnel
004-responsive

Technical Support Services

Our IT Help Desk support services have helped global businesses by providing timely and effective assistance for a wide variety of technology products including computers, mobile phones, software, etc. Our tech support service executives act as a single-point of contact for all hardware and software maintenance issues, ensuring protection from frequent downtimes and hardware breakdowns. Our technical support services include -

 

Level 1 Support Services

  • Call logging services
  • Call escalation
  • Information capturing
  • Relaying scripted solutions
  • Diagnosis of problems and isolating them
  • System usage advice and guidelines
  • Escalation management
  • Upgrading database
  • Step-by-step troubleshooting advice
  • Multivendor support for a variety of software
011-user

On-site Support Services

Under certain circumstances, general telecom and technical support services might not be able to rectify IT issues. In such cases, our dedicated IT support engineers can provide extensive, on-site maintenance support for all hardware and software related problems. Our team of on-site resources is not only technically proficient, but also quickly acclimatize themselves with your infrastructure ensuring your IT systems are always running at optimum performance. Our on-site services include -

 

  • Detailed ticketing system to streamline complaints and resolution
  • Support for desktop issues
  • Password Resets
  • System Reset
  • Software and OS issues
  • Network compatibility issues etc.
028-repair

Remote IT Support Services

Our remote IT support is a convenient and fast method to allow our trained tech support agent to remotely connect with your computer or network and troubleshoot the problems. It's a cost-effective and fast method to resolve IT maintenance problems, and our secure 256 bit encrypted connections ensure a protected environment to carry out the task. Our remote IT support services include -

 

  • Windows, Mac and Linux OS administration support
  • Installing enterprise software remotely
  • Remote administration of servers
  • Configuring firewalls and routers
  • Server installation and maintenance
  • Desktop management

Benefits of Outsourcing IT Helpdesk & Maintenance Services 

SysYork is a leader in providing time tested and expertly organized same-day or next-day IT helpdesk services to you, or your customers, as per the requirement. Our experience in working with global clients guarantees our ability to protect and support your IT infrastructure by deploying scalable, seamless and highly cost-effective IT support services. Some of the value-added benefits you can gain from our services include -

 

  • 24/7 non-stop IT support from qualified and technically proficient engineers
  • Single point of contact for all IT interruptions
  • Use of latest IT helpdesk software
  • Precise security measures for confidentially handling all requirements
  • Multiplatform IT support (web, voice based and electronic)
  • Highly cost-effective solutions
  • Streamlined problem escalation
  • High scalability according to your business demand
  • Reduced risk and reliable infrastructure
  • Fast and effective problem resolution

 

Contact SysYork for Reliable & Efficient IT Helpdesk Services

Drop us a line today for a free quote!